Essential Security Privacy Disclosure
 |
||
 |
||
Why am I required to provide my email address for eCipher?
When you provide your email address, eCipher checks that you are the valid owner of the email account. Then, when you send eCipher mail, your recipients can be assured they are receiving secure email from a valid sender. Likewise, when you receive eCipher mail, you can be assured the email is from a valid source.
What information does eCipher send to the ESS servers?
During eCipher activation eCipher sends your email address, a hash value of your hardware and a hash value of your eCipher password to ESS severs. Your email address is used to verify that you are the valid owner of the email account provided. ESS does not have knowledge of your specific eCipher password as only a randomized hash value is stored.
For more information, visit our Data Collection Policy.
Your
Privacy is Important to Us
ESS Privacy Policy
Last Updated on: 06/04/2008
The Essential Security Web site participates in the TRUSTe Web Privacy Seal Program. This certification only applies to the Web site and is not applicable to the Essential Security Software product. TRUSTe has not certified the disclosures in this privacy statement that relate to the Essential Security Software.
Essential Security Software is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site www.essentialsecurity.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact Tony Mohr at privacy@essentialsecurity.com or by calling 425.454.2632. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily address, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with us to resolve your concerns.
Information Collection & Use
Registration
Essential Security Software, Inc. is the sole owner of the information collected on www.essentialsecurity.com. Essential Security Software, Inc. collects personally identifiable information from our users at several different points on our Web site.
Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to opt-out upon registration, as well as unsubscribe. Please see the "Choice and Opt-out" section.
Cancellations
User understands that to cancel service, user must contact Essential Security Software by email at support@essentialsecurity.com to inform the Company of intent to cancel subscription or service.
Full refunds for fees charged and/or collected will only be approved if the cancellation of service occurs within the allotted timeframe for refund qualification, as defined by the Company, in which case the entirety of the fees charged and/or collected for the billing period will be returned to the User. Currently, the refund period is defined by the business days immediately following the signup date, and is determined to be thirty (30) business days for an annual billing schedule. Essential Security Software does not prorate or by any other means determine, allocate or distribute partial refunds based on remaining duration of service after cancellation. Refunds will not be issued to a User based upon their personal views or opinions of Essential Security Software. This includes the quality of content, delays in deliveries, or related matters. Users have the option to cancel (see "Cancellations") within a free trial period, if a free trial has been offered. Any exceptions to this policy are at the sole discretion of the Company.
Essential Security Software will not be held responsible for charges incurred due to User inputting an invalid or incorrect email address when signing up. Furthermore User's non-use of the Product and Service or lost activation codes, shall not justify User receiving any refund for any services charged.
Authorization, Credit Cards, Debit Cards, ACH Transactions
By signing up for a free trial or for any service provided by Essential Security Software and by providing either credit card, debit card or ACH transaction information, the User consents to the subsequent recurring billing for services/access provided by the Company after the expiration of any free trial period to the extent said period is applicable or in the event a free trial is not applicable, User consents to recurring billing for services provided on an ongoing basis. Such recurring billing shall continue until such time as the User cancels the service in accordance with the cancellation policy.
No Partnership or Agency
User understands and acknowledges that no joint venture, partnership, employment, or agency relationship exists or is created between User and Essential Security Software as a result of subscription to Product or Service or use of the Web Site.
Surveys or Contests
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information notify contest winners and award prizes.
Uses of Information
Essential Security Software, Inc. will use information submitted on www.essentialsecurity.com to process orders, keep a database of the users of our software, and/or add you to our newsletter mailing list. The latter will only be performed if you do not opt out of our newsletter mailing list.
Communications from the Site
Special Offers and Updates
We will occasionally send you information on eCipher, as well as any new product announcements or special sales promotions. This information will be sent through our newsletter.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”
Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
Service-related Announcements
We will send you service-related announcements when it is necessary to do so.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your Essential Security Software account. If you have questions about deactivating your Essential Security Software account, please contact support@essentialsecurity.com.
Customer Service
Based upon the personally identifiable information you provide us, we will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Profile
We store information that we collect through cookies, log files, and third party website visitor tracking software to create a “profile” of how you use our website. We do not tie your personally identifiable information, and your purchasing history, to information in the profile. We do not share your profile with other third parties.
Information Sharing and Disclosure
Personally identifiable information:
We share personally identifiable information with only the third parties described below.
Agents
We use other third parties to provide online web search marketing services for our site. When you visit our site, we will share our web site tracking records as necessary for the third party to provide that service. These service providers are not provided with any personally identifiable information.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site
Choice/Opt-out
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our registration form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at newsletter@essentialsecurity.com.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
We use two third-party tracking services named Google Analytics and NextSTAT that use cookies to track non-personally identifiable information about visitors to our site in the aggregate usage and volume statistics to improve site performance and aid marketing efforts.
Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use session ID cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by Essential Security Software, Inc. Please be aware that we, Essential Security Software, Inc., are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may update it by emailing our Customer Support at support@essentialsecurity.com or by contacting us by telephone or postal mail at the contact information listed below.
Essential Security Software
11040 Main Street Suite 100
Bellevue, WA 98004 USA
Tel: 425.454.2632
Toll-Free: 888.454.2632
If you have registered an Essential Security Software product and have given us personally identifiable information, you may login to your account to view your name, registered email address(es). A Change Password link and tool is also provided.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at support@essentialsecurity.com.
Business Transitions
In the event Essential Security Software, Inc. goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at:
Essential Security Software, Inc.
11040 Main Street Suite 100
Bellevue, WA 98004 USA
Email: support@essentialsecurity.com
Tel: 425.454.2632
Toll-Free: 888.454.2632
Fax: 425.454.3394
